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Distance Sales Agreement


This Agreement has been concluded between the institution whose title and information is given below and the user who wishes to benefit from the products or services in this Agreement.

Title : Dogru Solutions Informatics Consultancy and Foreign Trade Ltd. Sti.

Address: Ataturk Mah. Ertugrul Gazi Sok. Metropol Istanbul A Blok Apt No:2E D:331, Atasehir / Istanbul

Tax Office and Number : KOZYATAGI / 3021180902

Mersis : 0302118090200001




Website : The website of Dogru Solutions Bilişim Danışmanlık ve Dış Ticaret Ltd., whose title is specified in Article 1, used for displaying the products and services offered for sale by the Sellers, and used by the User for the purchase of goods or services, where commercial activities are carried out over the Internet. (s)i

User : The natural or legal person who purchases goods or services through the services offered under this Agreement on the Website and benefits from the Service for this purpose,

Service : The service to be provided to the User within the framework of the terms and conditions determined in the Contract.

Seller : The real or legal person who makes the sale via the Internet Site, to whom the funds subject to the Payment Transaction are requested.

iyzico : “iyzi Payment and Electronic Para Hizmetleri A.Ş.” mersis numbered 0483034315700019, which is the payment service provider party to this Agreement. payment brokerage firm

Payment Platform : A virtual payment platform consisting of software with a virtual payment and verification gateway developed by iyzico.

Payment Means and Transactions : A series of operations carried out through the Payment Platform in order to pay for the products or services offered for sale on the Website, with the card, mobile phone, password and similar personal device used by the user to place the payment order.

Sensitive Payment Data : Data such as password, security question, card number, expiration date, CVV2, CVC2 code used by the User for issuing a payment order or for verifying the identity of the User, which may allow fraud or fraudulent transactions on behalf of users in case of capture or change.

System Partner : The bank or financial institution that cooperates in the processing of payments through the Payment Platform.




This Agreement regulates the principles regarding the Service offered to the Seller for the transfer of the prices of the products and services purchased by the User through the Website, and the rights and obligations of the Parties within this scope.

The Website also contains other information and links about other servers. The contents of the links may be created by third parties and therefore Dogru Solutions has no responsibility for them. The current privacy statement does not apply to web pages or platforms offered via the link.

Click for Privacy & Personal Data Policy



From the date the Agreement is approved by the User on the Website, this Agreement will become effective and valid. This Agreement, approved by the User during shopping from the Website, is sufficient and valid in any case.

4.1 User Responsibilities

The User is obliged to keep the password that allows access to the Payment Platform and the Website and/or the information (if any) provided to them confidential, not to disclose them to unauthorized persons, and to prevent the use of these passwords for purposes other than allocation. The user is also obliged to immediately notify the website of the loss, theft or unauthorized use of the aforementioned information or the information required for login.  It is not responsible for the loss or disclosure of such information by the User, nor is it responsible for any damages that may be caused to the User.

The User shall be liable, to the extent of his fault, for any demonstrably unauthorized misuse of the Payment Platform and Website or an administrative account or unauthorized access to the administrative account.

4.2 Product or Service Purchase

Within the scope of the Law on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, the order form filled in electronically by the user, in which the features, quality-quantity, sales price, sales price, collection, procedure, condition and sale date of the Product or Service are specified. determines the rights, laws and obligations. All kinds of explanations and information about the product and/or services and prices may be made specifically for the customer and only for the customer. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.

The user accepts that he has read and learned the basic characteristics, sales price and payment method of the products displayed on the Internet Site, as well as the preliminary information about the delivery, and has given the necessary confirmation for the sale in the electronic environment.

If it is a Product delivery, the User is responsible for checking the Product as soon as he receives it and not accepting the Product when he sees a problem in the Product arising from the cargo and keeping a report to the Cargo company official. Otherwise, the Website will not accept responsibility.

Unless otherwise stipulated in writing by the Seller, the User must have paid the price in full before receiving the Product. If the price of the Product is not paid to the Website before delivery, the Seller or the Website may unilaterally cancel the contract and not deliver the Product.

4.3 Claims and Complaints

The user can make his requests and complaints regarding the sale of the Products or Services through the communication channels in the Communication Section of the Website.

The Website will do its best to resolve the issue subject to the complaint. The Website will not be liable for delays that occur in connection with deficiencies in complaints (lack of notification).

Complaints to be filed by the user shall contain at least the following details: the reason for the complaint, the list of parties involved in the transaction, the transaction code, if any, and a detailed list of the problem and the content of possible error messages.

Complaints will be answered by the Website within 20 (twenty) days at the latest from the date of receipt.

The Website shall not be liable for any disputes that occur during or after the provision of the Products or Services from the Seller to the User by providing intermediary services. In the event that the Website has to pay a price for any reason (other than its own fault) within the scope of this article, the User shall immediately indemnify it.




Payment services are provided by iyzico for products and services that can be purchased through the Website. In this context, iyzico will provide payment services to both the Website, the Seller and the User in accordance with the Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions (“Law”), and in this context, the price from the User will be charged. shall transfer the amounts kept in the User's Payment Account to the Seller's Payment Account until the approval as specified in this Agreement regarding the full and duly delivery of the goods or services collected and supplied from the Website to the User.

On the Confirmation Date, the User is deemed to have placed the payment order for the relevant Payment Transaction. If the User makes a notification that the product or service has not been delivered fully and properly, the relevant amount will be returned to the User in line with the notification to be made to iyzico by the Marketplace and/or the User; If no confirmation or rejection notification is made within the procedures and periods determined by the Marketplace, the User will be deemed to have received the goods or services fully and properly and the relevant amount will be transferred to the Seller's account. If the User does not make any notification regarding the delivery (late or incomplete delivery, defective product, etc.) or if he has made a notification that the delivery has been fulfilled properly, he cannot make any request from iyzico regarding the transfer of the amount to the Seller.

iyzico has the right to keep the transaction amounts and not to pay the Seller until the System Partner or the User's approval of the Payment Transaction, in case of Suspicious Transactions and in case of notification by the User or System Partner, especially in the following cases. Payments will not be processed definitively if the suspicious situation is finalized provided that it is documented.

  • If there is any doubt that the Payment Transaction is not in compliance with the legal provisions,

  • If there is a suspicion that the Payment Transaction was made without the knowledge of the holder of the credit card used in the Payment Transaction,

  • If there is a suspicion that the Payment Transaction was made without the knowledge of the bank account holder used in the Payment Transaction,

  • If there is any doubt that the Payment Transaction is not a genuine Payment Transaction (except for tests)

iyzico shall have the right to block access to the Payment Platform, especially in the event of the following situations. Access will be restored after the aforementioned situation is eliminated.

  • If there is a computer virus threat to the Payment Platform,

  • If the user does not provide the information requested from him under this Agreement,

iyzico does not guarantee that the Payment Platform will operate uninterruptedly. iyzico will process the payments in a timely manner and will not be responsible for the failure of such transactions due to problems arising from the System Partners, but will endeavor to resolve the said problems as soon as possible and will be in contact with the System Partners.

In order to ensure that the information belonging to the User is provided only by the Service, the User is allowed to process, store and similar transactions (identify to the system) by iyzico as stated in the most current version of the iyzico Privacy & Personal Data Policy published at . and recording) and sharing it with third parties when necessary. iyzico is aware that personal data is “confidential information”, that it is obliged to show the necessary care to ensure the confidentiality of the personal information provided to it for this purpose, and that it will act in accordance with the Law on the Protection of Personal Data No. 6698 and other current legislation.

The User accepts and declares that in cases where iyzico processes a complaint, information regarding the transactions carried out within the scope of the Service and other information belonging to him can be forwarded to the Seller and/or the Website to the extent necessary for the resolution of the complaint.

The user shall comply with the laws, the rules of VISA, Mastercard and other payment card institutions and authorities (BDDK, CBRT etc.) and the rules and procedures prepared by iyzico.

The terms and conditions to be announced on the website for the provision of services by iyzico constitute an annex and an integral part of this Agreement. This Agreement will always be accessible to the User on iyzico's website or linked addresses.




6.1 Contract Term

This Agreement will enter into force on the acceptance date of the User and will remain in effect until terminated by the parties.

In the event that the permissions and licenses that allow the Website to provide the Service under this Agreement are terminated in any way and/or the agreement regarding the collection of the sales made through the Website is terminated, this Agreement will automatically terminate.

In cases where fraudulent or unauthorized use is suspected, the Website may suspend the Service, prevent the use of the Payment Tool and cancel the Payment Transaction. In this case, the Website will inform the User about the issue, provided that there are no regulations preventing the provision of information in the relevant legislation or there are no objective reasons threatening security, and will re-open the Service and Payment Tool when the reason for the blocking disappears. The Website may also suspend the Service in case the User violates this Agreement until the violation is resolved.

6.2 Right of Withdrawal

The website states that the Consumer has the right to withdraw from the contract by refusing the goods or the Service within 7 days from the date of receipt of the goods or the signing of the contract, without any legal or penal liability and without giving any reason, and that the withdrawal notification is written to the seller or website. undertakes to take back the goods from the date of receipt.

The Internet Site does not have the right of withdrawal in cases where it mediates and especially in cases involving the sale or use of licenses. How these situations can be resolved can be decided by the seller/legal owner/distributor of the Product. Likewise, the provider of any product or service mediated may follow a different policy, rule or approach regarding withdrawal. The Website is not responsible for the obligations arising from the situations of withdrawal from the Products and Services that do not belong to it and only mediate the sale or use of it.

The Website has the right to make a request for the Service it provides, for the period of time it provides the Service, and if the User has made a payment, the relevant part is cut and the refund is accepted, if the payment has not been made yet, the payment is accepted.

In case the right of withdrawal is exercised, if it is a product in question, the return must be made in such a way that the shipping cost belongs to the user. In the case of a Product that is produced in accordance with the special requests and demands of the user or that has been personalized by making changes or additions, or that cannot be returned due to its nature, that is likely to deteriorate rapidly or expire, and in general, hygiene even if the Product is used or not used. The User cannot exercise his right of withdrawal when the products that cannot be returned due to the rules are unpacked.

For credit card payments, the refund is made by way of a refund to the User's credit card. If the original invoice is not sent in accordance with the tax legislation, VAT and other legal obligations, if any, cannot be returned.

6.3 Cancellation of Order or Pre-Request

If the other Party does not fulfill its obligations arising from this Agreement, the other Party will give 14 days to remedy the contradiction with a notice to be sent to the other Party to remedy the inconsistency, and if the contradiction is not resolved within this period, the Contract will be deemed to be terminated without any further notice.

If the product cannot be delivered within 30 days and the delay exceeds 10 days due to extraordinary circumstances (such as weather resistance, earthquake, flood, fire) other than normal sales conditions, the Seller informs the User about the delivery. In this case, the User can cancel the order, order a similar product or wait until the end of the disaster. If the product price is collected in order cancellations, it is returned to the User within 10 days from the cancellation. For credit card payments, the refund is made by way of a refund to the User's credit card.




The Parties may not transfer or assign the arising or future receivables arising from this Agreement to third parties under any circumstances without the written consent of the other Party.

The Website may announce any changes in the Agreement on the Website and/or publish new versions. 

Exceptional events, including war, martial law, mobilization, terrorist acts, natural disasters, fire, strike and lockout, in which the Parties fail to fulfill their obligations for reasons beyond their own will, which have no means of intervention and which cannot be reasonably foreseen, are considered force majeure. . In case of force majeure, the obligations regarding the Contract are suspended until the force majeure condition ends.

If any provision of this Agreement is invalid for any reason, the applicability and/or validity of the other provisions or the Agreement shall not be affected by such invalidity.

The parties have accepted the authority of Istanbul Anatolian Courts and Enforcement Offices in the resolution of disputes arising from this Agreement.

If the parties do not notify the other party in writing of the changes in their addresses specified in this Agreement, the notifications and notifications to be made to the addresses specified in this agreement will be valid notifications. The Website will be able to make notifications to the User within the scope of this Agreement via e-mail sent to the specified address of the User.

Internet Site records (including records in magnetic media such as computer-sound recordings) constitute conclusive evidence in resolving any disputes that may arise from this Agreement and/or its implementation.

The user declares, accepts and undertakes that he has read all the conditions and explanations written in this Agreement and the order form that form an integral part of it, that he has received, reviewed and fully accepted the sales conditions and all other preliminary information.

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